The Symantec Diagnostic Tool (SymDiag) is a multi-product, multi-language diagnostic, and security analysis utility.
Double click on any *.sdbz file and the file will be opened in the SymDiag Viewer. Follow the on-screen instructions to install the SymDiag Viewer. On the Windows desktop, double-click the SymDiagViewer.msi icon. Edge Secure Web Gateway (formerly ProxySG). cloud for the following Network Protection products: cloud for Edge Secure Web Gateway (formerly ProxySG)Īdditional diagnostic resources are available at Diagnostic. Download GatherSymantecInfo for issues with other Symantec productsĭiagnostic. Download wssa-diag.sh for issues with WSS Agent or Unified Agent. Run the following command from a terminal:Ĭd /opt/Symantec/sdcssagent/IPS/tools. Get Agent Info script can be used to collect SES Linux Agent logs. Mark the file as executable to run as superuser. Save n to a directory on the computer. Right-click this link and choose "Save Target As" or "Save Link As". The method used to gather logs on a Linux system is dependent upon whether the SEP for Linux client or the SES Linux Agent is being used. 
Follow the on-screen instructions or consult the Table of Contents below to find further instructions for using SymDiag depending on what you want to accomplish with SymDiag.
On the Windows desktop, double-click the SymDiag.exe icon. We're getting to my question: Can I safely delete the old definitions folders from the VirusDefs folder? And where could I set the setting to only keep the latest three virus definitons, like in the virusdefs32 folder.Download SymDiag SymDiag for Windows (2.1.316.11253) Since this folder only contains three folders it would seem the settings of SEPM are applied here. This folders is about 1,2GB and contains three subfolders like "20130110.005". There are about 16 of such folders in the VirusDefs folder, which is weird because I've set in the SEPM settings to only keep the last 3.Ĭ:\ProgramData\Symantec\Definitions\SymcData\virusdefs32 I've run a scan with TreeSize to see what's taking up all the space and I've noticed this:Ĭ:\ProgramData\Symantec\Symantec Endpoint The server has a limited amount of diskspace, and they are starting to run out. Also, the Symantec Endpoint Protection client is installed on the server (same version). 
On a Windows SBS 2008 server we have Symantec Endpoint Protection Manager installed (version 12.1.671.4971).
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